Job Description

**Role Overview:** We are looking for a proactive and detail-oriented SRE Engineer to support the reliability and performance of our systems. You will be responsible for monitoring, incident response, and continuous improvement of our infrastructure and services. **Key Responsibilities:** + Perform day-to-day operations monitoring and incident management. + Respond to and drive resolution for P1/P2 incidents. + Implement observability and monitoring tools to ensure system health. + Support internal and external users with performance monitoring, troubleshooting, and root cause analysis. + Build and maintain dashboards for operational and user metrics using Grafana. + Contribute to automation efforts to reduce manual tasks and improve incident response. + Participate in testing during the Handover to Support process. + Assist with cloud administration across Azure, WCNP, and Edge environments. + Collaborate with cross-functional teams to enhance system stability and reliability. + Troubleshoot and resolve software issues efficiently. + Embrace and apply SRE best practices to improve platform resilience. **Required Skills:** + Solid understanding of SRE methodologies. + Experience with Java, MVC Pattern, JDBC, RESTful APIs, and Spring Boot. + Familiarity with Azure Cloud and Python scripting. + Knowledge of observability tools. + Proficiency with ServiceNow, Slack/Teams, Xmatters, and Grafana. + Strong analytical and communication skills Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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