Job Description

About Us

We’re a fast-growing residential cleaning company with a strong brand, loyal customers, and a team that shows up every day to deliver great service. But growth without accountability doesn’t scale... and that’s where you come in.

We’re looking for a Director of Business Operations who can bring discipline, clarity, and consistent follow-through across the company. This is a high-impact, hands-on leadership role for someone who thrives on execution and making sure things actually get done.

What You'll Do

You’ll be the operational engine behind the business, ensuring our departments (Sales, Field Operations, Customer Service, and Admin) stay aligned, perform against targets, and execute with discipline.

You will:

• Lead day-to-day company operations and drive accountability across departments
• Own weekly Level 10 meetings, KPI scorecards, and company-wide follow-through
• Set up and refine simple systems that improve communication and consistency
• Manage and support department heads (Sales, Field Ops, Finance) and ensure they're hitting their goals
• Collaborate closely with the Founder/Visionary to implement the company’s vision and strategic goals
• Own the entire company performance and profitability

You're a Great Fit If You...

• Live and breathe accountability — you’re not afraid to have the tough conversations and drive clarity
• Have 5+ years in operations, GM, Director, or Integrator-type roles
• Know how to hold teams accountable to KPIs, Rocks, and clear expectations
• Are calm, organized, and execution-driven (your Google Calendar and Asana board are works of art)
• Love structure, process, and progress over chaos and guessing
• Have led teams in home services, trades, or operations-heavy businesses
• Understand P&Ls, gross margin, labor efficiency, and other operating metrics
• Have experience managing people, setting performance targets, and coaching team leads
  
  

You're Not a Great Fit If You...

• Prefer to stay in your own lane and wait for direction
• Get stuck when things are messy or undefined
• Struggle to hold others accountable or avoid follow-up
• Want a fully remote role
• Are more comfortable reacting than planning ahead

Bonus Points If You...

• Have experience with the Entrepreneurial Operating System (EOS) — especially the Integrator role
• Are familiar with platforms like Pipedrive, Zendesk and Slack
• Have worked in high-volume service businesses with scheduling, field teams, and customer success components

Requirements

This is a local leadership role . You'll be expected to work in-person from our Redmond HQ at least 2–3 days per week . We believe strong leadership happens face-to-face — especially when managing team performance and building culture.

• 5+ years of experience in operations, general management, or a senior leadership role
• Proven ability to hold team members accountable, drive performance, and implement systems
• Comfortable leading across multiple departments, including Sales, Field Operations, and Admin
• Strong understanding of key business metrics: P&L, gross margin, labor efficiency, AR, etc.
• Experience managing people and coaching department leads to hit KPIs
• Excellent communication skills, both written and verbal
• Highly organized and execution-focused, with strong follow-through
• Authorized to work in the United States
• Bachelor’s degree preferred but not required

Benefits

Compensation & Benefits

• Base salary: $100K–$120K DOE
• Performance bonus: Up to $20K/year, tied to company profitability, execution, and team KPIs
• PTO: 3 weeks per year, plus paid holidays
• Health benefits: Health care coverage reimbursement - ICHRA (Individual Coverage HRA). Dental and Vision
• 401k with 4% company match
• Potential for profit share or long-term performance-based incentives

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